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Ordering & Shipping

ORDERING

Orders can be placed online at initialreaction.net.

Please check your order confirmation to confirm accuracy. Once orders go into production, no changes can be made. If you find that there is an error, you must contact us within 24 hours at sales@initialreaction.net or 203-255-1200.   

All orders will SHIP COMPLETE. The item with the longest production time will determine the ship date. If you would like your non-custom orders to ship separately, please place separate orders. Please refer to the Shipping section for approximate turnaround times for each product type.

 

PAYMENT OPTIONS

We accept all major credit cards (AMEX, Visa, MasterCard and Discover).  Payment is processed at the time the order is placed.

 

SHIPPING

Custom acrylic pieces and bags ship in approximately 2-3 weeks. Custom cutout metal items ship in approximately 3-4 weeks. Custom enamel pieces ship in approximately 5-6 weeks. Stock items and engraved items normally ship in 5-7 business days.

All orders will SHIP COMPLETE. The item with the longest production time will determine the ship date. If you would like your non-custom orders to ship separately, please place separate orders.

We ship throughout the United States. Additional charges may apply for shipments to Alaska, Hawaii and certain remote locations. 

When your order has shipped we will email you a shipping notification with your tracking number.